Asset Processing Currently Experiencing Potential Delays

Incident Report for MediaSilo

Resolved

This has now been resolved.

Posted Jan 15, 2025 - 16:43 PST

Monitoring

A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.

Posted Jan 15, 2025 - 13:25 PST

Investigating

Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.

Posted Jan 15, 2025 - 12:20 PST

This incident affected: MediaSilo App (Web Application, MacOS Application, Windows Application, File Ingest, Video Playback, SafeStream).