Service Degradation

Incident Report for MediaSilo

Resolved

This incident has been resolved.

Posted Jun 09, 2023 - 20:34 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 09, 2023 - 20:33 PDT

Monitoring

Fix was deployed and service restored. We will continue to monitor.

Posted Jun 09, 2023 - 17:31 PDT

Identified

We have identified a service interruption that has caused service degradation and will impact use of service. We have identified this issue through one of our downstream providers and are currently working on the issue.

Posted Jun 09, 2023 - 16:35 PDT

This incident affected: MediaSilo App (Web Application, MacOS Application, Windows Application, File Ingest, Video Playback, Image and Document Previews, Source File Download, Spotlight, SafeStream, Email Delivery, SSO, SFTP), MediaSilo GO (iOS App, Android App), and MediaSilo for tvOS.